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Frequently Asked Questions

What is home automation?
Home Automation Integrates technology into systems within the home for added convenience, security or energy efficiency.  Typically these are security/alarm systems, home theaters and whole house audio but also include automation of lighting, thermostats, window coverings or other appliances.  Many new technology systems have the ability to be controlled remotely through an app on your Smartphone, enabling control of your home even while you are at work or on vacation.

Do I have to register on your site to be able to buy something?
Registration is not necessary on many of our items.  Unless otherwise indicated, products are available for purchase without registration.

If I have a problem, can I return my purchase?
Yes but we strongly encourage you to review all the product specifications before you make your purchase.  Ensure that it is compatible with your system and has the features that you want.  If you have additional questions regarding a product please call us before making your purchase.

If you would like to request a return, you may obtain an RMA (Return Materials Authorization) request by emailing us at info@dpcdist.com or calling 877-404-7386.  Some products may be subject to a restocking fee or may not be eigible for return.  For more information on our return policy, please review our Terms and Conditions page here.

I am a homeowner and want to add some automation to my home, but I dont know where to begin. What should I do?
We can assist you with designing your home automation system.  Just click on the "Design Your System" tab at the top of our web page and fill out the questionnaire.  Once you submit that form, we will contact you via phone or email with technical support and assistance.  Remember, you can always call us with any questions you may have.

I purchased a part from your website and am having difficulty installing it.  Do I need to call the manufacturer or can you help?
We offer free technical support on all the products that we sell.  You can email us at techsupport@dpcdist.com or call 877-404-7386 and we will be happy to assist with any questions you may have.

How come some of your products don't have prices listed for them?
Some of our products require a level of techncal expertise that require a Dealer or Installer for purchase.  Dealers and Installers can register on our website to obtain access to these products.  You can also call 877-404-7386 for more information regarding pricing.

I'm trying to log into your site and I'm having problems with my user ID or password. What should I do?
Call our Toll Free number 877-404-7386 or email us at info@dpcdist.com

I am interested in your Automated Window Coverings.  How can I find out how much they cost?
You can download the Window Covering Quote request form here and email it to us at info@dpcdist.com.  You can also email us the details of the job, including type of covering you want (roller shades, drapery etc.), width and length of windows and how you want to control the shades.  Please include any other information that you may have (Type of fabric, mount etc.).  With that information we can get you a basic price quote, typically within 24 hours.

Do you have a showroom where I can see some of your products actually working?
Yes, our showroom is located in Scottsdale, AZ.  We are open Monday through Friday from 8am until 4:30pm (AZ time). For directions, give us a call 480-991-9338

I am looking for a product that is not on your website but it's made by one of your manufacturers. Can you help me get it?
Please call us at 877-404-7386.  We will be happy to help you find what you are looking for.

I am having a problem getting my credit card to go through on your site, what can I do?
If you are having problems with your credit card processing, please confirm all the billing details.  Everything must appear exactly as the credit card company has on file for the card that you are using.  Double check the billing address, zip code, credit card number and expiration dates for errors.  If you continue to have problems, contact your credit card company.

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